Travel information

FAQs, Booking & Cancellation Policy

Answers to common questions and the booking, payment and cancellation terms for private tours with Journey Via Morocco, all in one place.

FAQs

Frequently asked questions

Booking your tour

Can I customize my Morocco itinerary?

Yes, you can fully customize your Morocco itinerary. The itineraries on our website are provided as sample routes, and you are free to adjust them based on your interests, preferences, and the amount of time you plan to spend in Morocco.

Payment Process

To confirm your reservation, a deposit of 20% of the total tour price is required. The remaining balance is due before the tour or at its start.

Full details are in the Booking & Payment section below.

Cancellation Policy

We have detailed our cancellation and payment policies to provide you with a clear, smooth, and transparent booking experience. See the Cancellation Policy section below.

Private tours

Here you’ll find all the information you need to choose exactly what you want for your personalized tour of Morocco. Many travelers prefer to experience the country at their own pace with a private driver-guide and a dedicated vehicle. Our private Morocco tours are designed exclusively for your group, allowing you to explore the destinations that interest you most. We truly enjoy crafting custom-made itineraries that fit each guest perfectly—it’s one of the most rewarding parts of what we do. We’re ready to design a tailor-made tour just for you.

Transport options

We offer a variety of vehicle options to match your travel needs. For most groups, the main factor in selecting a vehicle is the number of passengers. All our vehicles meet a high standard of comfort and luxury. Whether you need a premium 4×4 for solo travelers or small groups, or larger high-capacity buses for big groups, we provide a full range of world-class transportation choices.

If you’re not sure which option is best for you, we’re here to help. Feel free to contact us with any questions about transport for your private chauffeur tour of Morocco.

Airport Transfers

All of our private Morocco tours can begin with an airport pickup and conclude with an airport drop-off if you prefer. Your driver-guide will meet you at the airport, ready to start your Moroccan journey in comfort. Please note that flights are not included in the tour price.

Tour accommodation

With a private Morocco tour, your accommodations become part of the experience. Whether you prefer a charming riad tucked away in a lively medina or a luxurious desert camp under a star-filled sky, we tailor your stay to match your desires.

Travelling in Morocco

How many days in Morocco is enough?

The ideal length of a trip to Morocco depends on what you want to see and do. In most cases, spending about seven to ten days is enough to enjoy a balanced itinerary that includes major destinations such as Marrakech, Fes, and a journey into the desert. If you prefer to explore particular regions in more depth or take part in additional activities, extending your visit to two weeks or longer can be worthwhile. In the end, the right amount of time differs for every traveler and depends on personal interests and travel goals.

Do I need a visa for Morocco?

Citizens of the United States, Canada, Australia, New Zealand, most European countries, Malaysia, Singapore, and some passport holders from Hong Kong generally do not require a visa to enter Morocco. If you hold a passport from another country, it is recommended to verify the specific visa requirements before your trip.

Is it safe to travel to Morocco?

Traveling to Morocco is generally very safe. The country is known for its stability and is widely regarded as one of the safest destinations in North Africa.

Best time to visit Morocco

Morocco is a great destination year-round, but the most recommended months to visit are from September to December and from March to May. These seasons offer mild, comfortable weather without the intense summer heat or the colder winter evenings.

Summer can be quite warm, though the coastal regions remain refreshing thanks to cool breezes and pleasant nights. Winter tends to be colder, especially in the mountain areas, but it’s also an excellent time for Sahara Desert adventures. Keeping these seasonal differences in mind will help you plan your Morocco itinerary for the best possible experience.

Attractions & destinations

Morocco’s charm never ends! From the lively squares of Marrakech to the golden dunes of the Sahara, the country feels like a living storybook. With a private tour, you shape the story, choosing the experiences that will define your Moroccan journey.

Interested in history and culture? We can wander through the winding alleys of Fes’ ancient medina or stroll up the blue-washed steps of Chefchaouen. Looking for desert excitement? Camel rides, dramatic dunes, and star-filled nights are waiting for you. Traveling with family? We’ll include activities everyone can enjoy—waterfalls, colorful markets, and fun spots where children can discover local treasures.

Forget generic, “one size fits all” itineraries. Share your group’s interests—whether adventurous or easygoing, families or friends—and we’ll design a personalized tour that suits everyone. Not sure where to begin? Just ask! We’re here to guide you and help create a tailor-made Moroccan experience you’ll never forget.

Booking & Payment Policy

How booking works

Booking your tour with Journey Via Morocco is quick and straightforward.

20% depositof the total tour price, to secure your reservation once you confirm your booking in writing
Remaining balancedue before the tour or at its start
Groups of 10+customized booking conditions and payment terms may apply
  1. Send your travel request

    Simply send us your travel request, including your preferred travel dates, number of travelers, and any special requirements. We’ll then prepare a personalized response with a proposed itinerary, detailed quotation, accommodation options, and answers to any questions you may have.

    You can contact us through our online contact form, by email, or by phone, whichever is most convenient for you.

  2. Confirm your booking

    Once you are happy with the proposed itinerary and confirm your booking in writing, we require a deposit of 20% of the total tour price to secure your reservation.

  3. Payment instructions

    After availability has been confirmed, we’ll send you clear payment instructions for the deposit and the remaining balance. The remaining balance is due before the tour or at its start.

    Bank transfer is our preferred payment method.

Group Bookings

For group bookings of 10 or more travelers, customized booking conditions and payment terms may apply.

Please contact us directly with your group requirements, and we’ll be happy to prepare a tailored proposal and payment plan for your journey.

Cancellation Policy

Cancelling your private tour

If you need to cancel your private tour for any reason, whether avoidable or unavoidable, please notify Journey Via Morocco in writing. Cancellation conditions apply from the date we receive your written cancellation notice.

Low & Medium Season

The low and medium season periods are:

  • January 5 to February 28
  • June 1 to September 30
  • November 1 to December 20
At least 7 days before the tour start date

For cancellations received at least 7 days before the tour start date, you may choose between:

  • A full refund of the deposit, excluding any applicable reservation fees; or
  • A full future travel credit, excluding any applicable reservation fees.
6 days or less before the tour start date

Cancellations received 6 days or less before the tour start date are not eligible for a refund of the deposit.

High Season

The high season periods are:

  • March 1 to May 31
  • October 1 to October 31
  • December 21 to January 4
At least 15 days before the tour start date

For cancellations received at least 15 days before the tour start date, you may choose between:

  • A full refund of the deposit, excluding any applicable reservation fees; or
  • A full future travel credit, excluding any applicable reservation fees.
14 days or less before the tour start date

Cancellations received 14 days or less before the tour start date are not eligible for a refund of the deposit.

Still have questions?

Talk to our local team

Message us on WhatsApp or send us your travel request and we will help you plan your private Morocco tour.

BOOK YOUR TOUR

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